Suggestions and Complaints
We make every effort to give the best service possible to everyone who attends our practice and our aim is to provide a high standard of care to all our patients.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
All complaints made about Sleaford Medical Group are seen as a positive step to identify improvements to patient services, to be learned from and shared.
Please contact the Assistant Practice Manager and she will assist you how to address your concerns. Further written information on the complaints procedure can be downloaded here.
We are continually striving to improve our service and any suggestions are much appreciated.
Dignity & Respect Statement
This Practice does not discriminate against any person on grounds of nationality, skin-colour, age, religion, marital status, sexual orientation or disability.
The Practice will not tolerate any form of discrimination or harassment against our staff or patients by any patient or visitor. Anyone who acts in this manner will be required to leave the premises forthwith. If the offender is a patient, he or she may be removed from the Practice list.’