To make an appointment please call at reception or telephone 01529 303301 and provide the receptionist with brief details of the illness or problem.
If it is an urgent problem, the receptionist will find a suitable appointment or inform you that a doctor will phone you. Please give as much notice as you can for routine appointments, as we will then be able to offer a wider choice of times.
Where possible try to see the same doctor throughout one illness or problem so that they are familiar with your treatment and progress. However, when your doctor is not available you may be seen by any one of the other doctors.
If you struggle with mental health, or mental health related issues, you can self refer to SPA (Mental Health). The telephone number for SPA is: 03031234000, alternatively you can refer via their website: http://www.lpft.nhs.uk/steps2change/ and follow the links to the self-referral page.
Please note: Sleaford Medical Group adheres to stringent safety measures regarding medications as per NICE guidelines (National Institute of Clinical Excellence) some medications require blood tests or BP monitoring. Failure to respond to invitation for these blood tests will result in medications being stopped.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer the appointment slot to someone else. You can cancel your appointment via SystmOnline. You will need a SystmOnline login which can be obtained by bringing photo ID into the practice. You can also cancel your appointment by selecting Option 4 when phoning the surgery main telephone number.
The practice lost 4,078 appointments in 2017, and 282 appointments in March 2018 due to non-attendance by patients. Persistent offenders may be removed from the List.
An audit to show the monthly monitoring of the number of persons who did not attend their appointment at the surgery.
Results are displayed for patients to view on the practice website, in the reception waiting area and Facebook page.
At the end of each year the figures are presented to the GP partners for discussion, and any necessary action taken if required.
Online Appointment Booking
You can now book appointments online. You will need to register for our 'SystmOnline' system which will enable you to order repeat prescriptions and make appointments online. Please contact reception for details on how to register (ID Required). There will be a limited number of appointments available online, so if you are unable to book please ring our main reception (01529 303301).
If you are already registered with the system please click the link above to access the booking system.