Riverside Surgery, 47 Boston Road, Sleaford, Lincs, NG34 7HDTel: 01529 303301
Patient Participation Group (PPG)
What is a PPG?
A PPG is a group entirely made up of registered patients who come together to work with their GP practice to help improve services. PPGs are based on co-operation between practice staff and patients.
What can a PPG do?
Since its formation in 2017, the PPG has provided great insight into the experience of SMG from the patients' viewpoint. As a result improvements have been made to the practice, including an addition to the patient toilets and installation of a new electric door to the waiting room.
Upcoming PPG Events:
Easter Event - 20.04.19
For more information on the PPG, please contact the surgery today or have a read of our PPG Leaflet.
To keep up to date with the discussion, please see below the documentation of the meetings so far:
21.08.17 Patient Participation Group Agenda
21.08.17 Patient Participation Group Meeting Minutes
21.08.17 Patient Participation Group Action Log
16.10.17 Patient Participation Group Agenda
16.10.17 Patient Participation Group Meeting Minutes
16.10.17 Patient Participation Group Action Log
20.11.17 Patient Participation Group Agenda
20.11.17 Patient Participation Group Meeting Minutes
20.11.17 Patient Participation Group Action Log
19.12.17 Patient Participation Group Agenda
19.12.17 Patient Participation Group Meeting Minutes
19.12.17 Patient Participation Group Action Log
15.01.18 Patient Participation Group Agenda
15.01.18 Patient Participation Group Meeting Minutes
15.01.18 Patient Participation Group Action Log
19.02.18 Patient Participation Group Agenda
19.02.18 Patient Participation Group Meeting Minutes
19.02.18 Patient Participation Group Action Log
09.04.18 Patient Participation Group Agenda
You can also keep up to date with any current Patient Participation Group discussions/events by following their facebook page using the link below:
Visit us on Facebook
If you are interested in becoming a member and are happy for us to contact you by email please click the link below to open the sign-up form and complete all the fields.
PPG Sign-Up Form (Online)
If you prefer, you can download the sign up form as a PDF document, print it out, complete it and return it to the practice.
PPG Sign-Up Form (PDF)
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Here at Sleaford Medical Group we much appreciate patient feedback to help us to review and improve the services that we offer. You can complete any one of the three forms of feedback (as listed below) in surgery by picking them up at the front desk. You can also download the attached PDF and drop them off at Reception.
We take all suggestions seriously and all feedback is recorded and reviewed by staff.
Friends and Family Test (FFT)
‘The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.’
Friends and Family Test PDF
Suggestion cards are used within the surgery to either give a specific praise for the services or make a suggestion for improvement.
Suggestion Card PDF
The patient survey is the most in depth review of our services and covers all aspects of your visit to Sleaford Medical Group in a quick to complete and easy to follow multi-choice format.
Patient Survey PDF
Please Leave Us a Review
If, after your experience as a patient here at Sleaford Medical Group, you feel you could offer us your thoughts and ideas, we would appreciate it very much if you could leave us a review on NHS Choices (https://www.nhs.uk/Services/GP/LeaveReview/DefaultView.aspx?id=39570).
Sleaford Medical Group's Facebook
You can find us on Facebook and follow us for the latest practice news.
You can also leave a review of the practice, and let us know your thoughts about the care you have been receiving.
Constructive criticism and suggestions are always welcome!
Sleaford Medical Group Facebook Page
You can also keep up to date with the current discussion/events with the practice's Patient Participation Group (PPG) by visiting their page via the link below:
SMG Patient Participation Group Facebook Page
For more information regarding the practice's PPG, please see the Patient Participation Group section of our website, including how to become a member.
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
Note that by using this form, you will be sending information about yourself across
the Internet. Whilst every effort is made to keep this information secure, you should
be aware that we cannot offer any guarantees of absolute privacy. If this matter
concerns you then you should use another method to notify us of your comment.
Your IP address (22.214.171.124) will be sent
with your communication. In rare cases where abuse or criminal activity can be shown
to have taken place this may be used by the authorities to trace you.
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