If more than one member of the family needs to be seen please ask for a separate appointment for each. You are not restricted to the doctor with whom you are registered and for non-urgent appointments you may see whom you wish..
If you struggle with mental health, or mental health related issues, you can self refer to SPA (Mental Health). The telephone number for SPA is: 03031234000, alternatively you can refer via their website: http://www.lpft.nhs.uk/steps2change/ and follow the links to the self-referral page.
If you need to cancel an appointment please let us know as soon as possible.
If you have an urgent problem you will be asked for some details and a clinician will then ring you back as soon as possible. Our aim is to provide the right care at the right time. You may be asked to come down straight away, or you may be offered an appointment the same day with whichever doctor is available, or your problem may be one that can be managed on the telephone.
To make an appointment, please contact us. Please be aware that you can only book single appointments via this method. If you require more time for other reasons such as a medical or having a coil fitted, please call the practice on 01529 303301.
If you are too ill to attend the surgery and you require a home visit, please phone the surgery before 10am 01529 303301 and be prepared to give the receptionist a list of the symptoms and the contact telephone number for a clinician to call you first to determine the urgency. We cannot guarantee your request will be accepted, and it may be forwarded to another care provider or the Ambulance Service. Our facilities and equipment at the surgery enable us to provide a better service than we could at home, and we can see up to 6 patients in the surgery in the time it takes to do one home visit.
If you have a serious medical emergency that cannot wait, such as a suspected stroke or heart attack, please call 999.
Telephone consultations are available. Please call reception to book.
The practice offers pre bookable appointments between the hours of 6.30pm to 8pm with a variety of clinicians. These are bookable via reception. These appointments are routine and can be used for such things as medication review, health checks and cervical smears.
When booking an appointment you may need to consent to a consulting clinician that may not be your own GP viewing and updating your health record.
The practice runs the Urgent Care Unit Monday to Friday 6.30pm -8.00pm and Weekend/Bank Holidays 8.00am -6pm. The service is for newly presenting conditions of minor illness such as chest infection, ear infections and UTI’s.
This service is available Monday to Friday 8.00am -8.00pm and Weekend/Bank Holidays 8.00am -6pm. The injury must have occurred within 48 hours and we must be the first port of call.
All of the above services will be closed on Christmas Day, Boxing Day and Easter Sunday.
If you require assistance after 8pm please contact NHS 111 or in an emergency dial 999.
The clinicians may occasionally record consultations in order to help them improve their consultation skills. This will never be done without the patient’s prior consent. Any tapes made are kept securely and destroyed after three years.
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