Question 1

Addiction

Accepted Answer

Alcoholics Anonymous
 
A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.
 
Telephone: 0800 9177 650
Email: help@aamail.org
 
Beat (Eating disorders)
 
National helpline and online support groups.
 
Telephone: 0808 801 0677
Email: help@beateatingdisorders.org.uk
 
Talk to Frank
 
Friendly, confidential drugs advice, including emergency help, support near you, and drug treatment information. Live chat, email, text and telephone support.
 
Telephone: 0300 123 6600
Text: 82111
Email: frank@talktofrank.com
 
Gamblers Anonymous
 
A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same. Offers help for the compulsive gambler including forum, chat room, literature and a meeting finder.
 
Telephone: 0808 802 0133
Email: info@gamblersanonymous.org.uk
 
Oasis
 
The Oasis Partnership is a charity providing specialist drug and alcohol support services across Buckinghamshire since 1984. Oasis offer a wide range of recovery focused support options, aiming to help individuals to address their drug or alcohol problems and get their lives back on track.
 
Telephone: 0300 6662747
Email: info@oasispartnership.org
 
Quit 51
 
A free stop smoking service developed by experts that provides advice, support and encouragement to quit for good.
 
Telephone: 0800 622 6968

Question 2

Accessibility Information

Accepted Answer

Accessible Information Standard
 
The accessible information standard applies to people who use a service and have information or communication needs because of a;
Disability
Impairment
Sensory Loss
It covers the needs of people who are deaf/blind, deafblind or those with a learning disability. This includes interpretation or translation for people whose first language is British Sign Language.
 
We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
 
Website Accessibility Information
 
If you:
Have problems seeing the screen
Find it difficult to use the mouse or keyboard
Need help with language or reading websites

Then we ask that you click on the link below to download our guide that may be of help.

Question 3

Abusive or Aggressive Behaviour

Accepted Answer

As a practice, we have a Zero Tolerance Policy to abusive or aggressive behaviour. 
 
As an employer we have a duty of care for the health and safety of all our staff.  They come to work to care for others and it is important for all members of the public and our staff to be treated with courtesy and respect.
The practice will not tolerate aggressive or violent behaviour towards our staff or members of the public.
Anyone giving verbal abuse to members of staff or other patients will be sent a letter from the Practice Manager advising that this behaviour will not be tolerated and may result in being removed from the practice list.

Question 4

Autism

Accepted Answer

Autism Care UK – Lincolnshire Supported Living
 
Provides specialist support for people with autism, learning disabilities and associated complex needs. Offering a range of bespoke support pathways that offer choice and flexibility. They have expertise in delivering support pathways that focus on individual outcomes and independence.
 
Telephone: 01526 322444
Email: info@autismcareuk.com
 
County Care Independent Living
 
County Care is based in Skegness and Spalding and offers support throughout East Lindsey and South Holland. Outreach support is available throughout most of the county and support is provided for people with learning disabilities, autism and mental health. A community skills programme is available in Skegness and Spalding for adults with learning disabilities and autism which can be accessed on a full or part time basis.
 
Telephone: 01754 611153
Email: info@countycare.co.uk
 
Shine Lincolnshire Ltd
 
Shine is an award winning network of people and organisations involved in or with experience of mental health and mental ill health and distress. Shine work to put people in touch with each other, and to help them work more closely and effectively together.
 
Telephone: 07969 872804
Email: info@lincsshine.co.uk

Question 5

Chaperone Policy

Accepted Answer

We are committed to providing a safe, respectful, and comfortable environment for all our patients. During certain examinations or procedures, you may be offered a chaperone. A chaperone is a trained member of staff who is present to support you and maintain your dignity during the consultation.
You are welcome to request a chaperone at any time, and we will do our best to accommodate your preference. Please let a member of the practice team know if you would like a chaperone present.

For our full chaperone policy, please see the below file:

Question 6

Carers

Accepted Answer

Care Choices – Care Services Directory
 
Care Choices provides information about care homes, nursing homes, residential homes and home care services across the United Kingdom.In Lincolnshire, they publish the Care Services Directory, which is available as a hard copy booklet or electronically and gives information and advice on everything related to Adult Care in Lincolnshire.
 
Phone: 0800 389 2077
Email: enquiries@carechoices.co.uk
 
Carers FIRST
 
Carers FIRST is a charity which supports people who look after a relative or friend who could not manage without their help. Carers FIRST offers information and advice to carers as well as providing face to face assessments on behalf of the Lincolnshire Carers Service. Carers First support young carers, adult carers and carers of children with care and support needs. Carers FIRST host monthly Carer Wellbeing groups which aim to offer information to unpaid.
 
Phone: 0300 303 1555
Email: hannah.key@carersfirst.org.uk
 
Carers Trust
 
Offering action, help and advice to Carers. Carers Trust believes in a world where the role and contribution of unpaid carers is recognised whilst they have access to quality help, advice, support and services.
 
Phone: 0300 772 9600
Email: info@carers.org
 
Carers UK
 
Offering expert information, advice, and support that is tailored to your situation. Carers UK champion your rights and support you in finding new ways to manage at home, at work, or wherever you are.
 
Phone: 0808 808 7777
Email: advice@carersuk.org
 
County Carers Group
 
A grant funded, non-profit making voluntary organisation, run by carers for carers of people with learning disabilities or associated conditions.
 
Phone: 01522 811582
Email: hello@every-one.org.uk
 
Every-One
 
A Lincolnshire based social enterprise and registered charity that aims to work inclusively with everyone, to ensure that carers and people that are cared for, are at the centre of their own wellbeing. They deliver a range of person-centred services and projects.
 
Phone: 01522 811582
Email: hello@every-one.org.uk
 
HOPELinks – Who Cares 4 You!
 
Who Cares 4 You! The project delivers a series of bespoke programmes developed by carers for carers across four areas in Lincolnshire targeting carers coping with the challenges of caring and/or wanting to persue new personal development opportunities. Four established ‘Wellbeing Hubs’ will connect communities across a social network platform to learn from and support each other.
 
Phone: 01526 378015
Email: pauline@hopelinks.org.uk
 
Lincolnshire Young Carers
 
A service that helps and supports children and young people up to the age of 18 who are helping to care for someone at home. These young carers can be supported in a number of ways.
 
Phone: 01522 553275
Email: youngcarers@lincolnshire.gov.uk
 
Total Voice Lincolnshire
 
Total Voice is a partnership between VoiceAbility, Barnardo’s and Age UK Lincoln.Within Lincolnshire, Total Voice delivers free, independent and confidential advocacy. Advocacy can be vital for people who cannot speak up for themselves, or people who feel that they do not have the power to do so. Total Voice support service users, young carers, adult carers and anyone who cannot speak up for themselves.
 
Phone: 01529 400479
Email: TVL@voiceability.org

Question 7

Cookie Policy

Accepted Answer

Coming Soon.

Question 8

Dementia

Accepted Answer

Admiral Nurse Dementia Helpline
 
A dementia helpline to help you and friends or family members with care and support. They can give you specialist practical and emotional support through their phone or email service.
 
Telephone: 0800 888 6678
Email: helpline@dementiauk.org
 
Alzheimer’s Society
 
Offering information, advice and support to people and families who are affected by dementia.
 
Telephone: 01522 437069
Email: lincoln@alzheimers.org.uk
 
Dementia Family Support Service (DFSS)
 
Provided by the Alzheimer’s Society, this service helps support families at any time following a dementia diagnosis.It allows all Lincolnshire residents and their families access to a support worker. This support worker can give information, guidance, and advice to help avoid a crisis throughout all stages of the dementia journey.
 
Telephone: 01522 692681
Email: lincoln@alzheimers.org.uk
 
Dementia UK
 
Offering information, advice and the Admiral Nurse Service to people and families who are affected by dementia. Admiral Nurses provide specialist dementia support to families when things get challenging or difficult. Their nurses work alongside the entire family, giving one to one support, expert guidance and practical solutions.
 
Telephone: 0800 888 6678
Email: info@dementiauk.org
 
Assist Lincs
 
Assist offers free support for the difficult times for people aged 18 and over. We work in the North of Lincoln and villages to the north and east of Lincoln. We help people who are struggling or going through a difficult time for a variety of reasons such as poor mental health, dementia, bereavement, family breakdown, accident and illness and we provide the following support: – One to one support in people’s homes or out and about in the community.
 
Telephone: 01522 370164
Email: contact@assistlincs.org.uk

Question 9

GP Net Earnings

Accepted Answer

NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the requirement disclosure is shown below.
 
However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
 
All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
 
The average pay for GPs working in Sleaford Medical Group in the last financial year was £102,394 before tax and national insurance. This is for:
3 Full Time GPs
4 Part Time GPs
3 Locum Employed For More Than Six Months

Question 10

Domestic Abuse

Accepted Answer

You may be experiencing abuse yourself, or have concerns for a loved one. There are organisations that can help, below are some links and contact details for both local and national organisations:

Lincolnshire County Council - Domestic abuse page, goes through the definition of domestic abuse and where you can seek support. https://www.lincolnshire.gov.uk/crime-prevention/domestic-abuse

Local Organisations include:
Lincolnshire Domestic Abuse Specialist Service - Support for Men, Women and children suffering or fleeing from domestic abuse. 
01522 510041
info@ldass.org.uk 
www.ldass.org.uk

Respect - Offering support to those who cause harm, holding them accountable whilst aiming to keep survivors safe. 
0808 8024040
www.respect.uk.net

Soldas - Support for victims of domestic abuse in Spalding, Boston, Holbeach and surrounding areas.
01205 311272
admin@bostonwa.co.uk 
www.bostonwomensaid.org.uk

EDAN Lincs - Provide support, advice and safety to men, women and children who experience domestic abuse. They also provide emergency temporary refuge accommodation across Lincolnshire for those fleeing domestic abuse. 
01522 510041
info@edanlincs.org.uk 
www.edanlincs.org.uk

National Organisations Include: 
Men's advice line - Domestic violence affects men too. To talk it over, the Men's Advice Line is there. 
0808 801 0327
info@mensadviceline.org.uk 
www.mensadviceline.org.uk

Women's Aid - Support for women and children, include help on housing, safety planning, and dealing with police.

Refuge - For women and children, against domestic violence. Support available via website in BSL also. 
Freephone, 24hr helpline - 0808 2000 247

Question 11

Infection Control Annual Statement

Accepted Answer

This annual statement is generated each year in January in accordance with the requirements of The Health and Social Care Act 2008 Code of Practice on the prevention and control of infections and related guidance.

It summarises: 
·         Any infection transmission incidents and any action taken (these will have been reported in accordance with our Significant Event procedure) 
·         Details of any infection control audits undertaken, and actions undertaken 
·         Details of any risk assessments undertaken for prevention and control of infection 
·         Details of staff training 
·         Any review and update of policies, procedures, and guidelines

Please see below the practice's annual statement for 2023.

Question 12

Mental Health

Accepted Answer

Assist Lincs
 
Assist offers free support for the difficult times for people aged 18 and over. We work in the North of Lincoln and villages to the north and east of Lincoln. We help people who are struggling or going through a difficult time for a variety of reasons such as poor mental health, dementia, bereavement, family breakdown, accident and illness and we provide the following support: – One to one support in people’s homes or out and about in the community.
 
Telephone: 01522 370164
Email: contact@assistlincs.org.uk
 
CALM
 
The Campaign Against Living Miserably, exists to prevent male suicide in the UK. Service is aimed at young adult men who are down or in crisis. Free, confidential and anonymous helpline and web chat available from 5pm – midnight every day.

Telephone: 0800 58 58 58
 
CAMHS
 
Based in community locations the service is designed to meet a wide range of mental health needs in children and young people.
 
Telephone: 0303 123 4000
Email: Lincs.spa@nhs.net
 
Employment Advisor Service (Steps 2 Change) (LPFT)
 
Steps 2 Change is a free NHS service that provides a range of evidence based talking therapies for problems such as depression, anxiety, post-trauma reaction, panic, phobia and Obsessive Compulsive Disorder (OCD). The Employment Advisor Service is individually tailored to meet the needs of people with common mental health conditions who are having difficulties at work.
 
Telephone: 0303 123 4000
Email: lincs.spa@nhs.net
 
Lincoln City Foundation
 
Lincoln City Foundation is a registered charity based at Lincoln City Football Club. Our Mission is to provide opportunities that inspire and empowers individuals and communities to develop and improve their physical, social or mental wellbeing. We work within a variety of areas including Health, Inclusion and Disability, Education and Community Organising as well as providing school holiday activities and various football development sessions that cover all ages and abilities.
 
Telephone: 01522 563792
Email: enquiries@lincolncityfoundation.co.uk
 
Lincolnshire Crisis Support (Richmond Fellowship)
 
Provides support to people living in Lincolnshire experiencing a mental health crisis. They work with CCG’s to provide crisis support.
 
Telephone: 0330 008 3702
Email: lincs.referrals@richmondfellowship.org.uk
 
LPFT Single Point of Access Contact Centre (SPA)
 
Provides mental health and learning disabilities services for people aged over 18. They provide care and treatment for a local population of some 718,800 people, as well as specialist services for people who live in other areas of the East Midlands.
 
Telephone: 0303 123 4000
Email: lincs.spa@nhs.net
 
MIND
 
Provides advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding. They won’t give up until everyone experiencing a mental health problem gets support and respect.
 
Telephone: 0300 123 3393
Email: info@mind.org.uk
 
Papyrus Prevention of Young Suicide
 
Papyrus is a charity which works to prevent young suicide through projects, awareness raising, fundraising and training. Suicide Prevention advice and support is provided via its website and HOPELineUK, 0800684141 or Text 07786209697 or e-mail pat@papyrus-uk.org. This is a confidential suicide prevention phone line and email service for young people under 35 who are feeling suicidal or those who may be concerned about someone else who is. Mon-Fri 10am – 5pm and 7-10pm; weekends 2 – 5pm.
 
Telephone: 0800 068 4141
Email: pat@papyrus-uk.org
 
Rethink
 
A national mental health charity providing information, services and a strong voice for everyone affected by mental illness, challenging attitudes and changing lives.
 
Telephone: 0300 5000 927
Email: info@rethink.org
 
SANE
 
SANE offers emotional support and information to anyone affected by mental health problems through our helpline and email services and our online Support Forum where people share their feelings and experiences.
 
Telephone: 0300 304 7000
Email: info@sane.org.uk

Question 13

Insurances & Private Fees

Accepted Answer

Sometimes you may need the Doctor to complete something which is not covered by the NHS, which is considered a private request and so may incur a fee.
 
Requests which may fall under this category include but are not limited to the following:
‘To whom It May Concern’ letters informing about your ill-health or condition for non-employment purposes
Travel ‘Fit to Fly’ or holiday cancellation forms
Insurance supporting letters (eg. Life Insurance)
DVLA supporting letters and DLA applications
For more clarification on what constitutes a private request, the information on the British Medical Association website may be useful.
 
What do I need to do?
 
If you are the holder of the form, simply bring it to reception at the surgery for the attention of the Insurances Administrator. You’ll be asked to complete a short form outlining exactly what you require from the Doctor, and to confirm that you’re aware of the cost that may be incurred.
 
If the insurance company or an outside body has the relevant forms, they’ll usually send them to us directly to be completed. In this instance, you’ll need to make sure you’ve signed the relevant documents to give us consent to give the company your information.
 
You are perfectly allowed to view any reports which are written about you before they are sent to the company if you so wish. You must log this request with either the company or us at reception, and you’ll have 21 days from the completion of the report with which to view it.
 
What fees will I have to pay?
 
The fees vary depending on the type of document you need completing. If you come into the surgery there will be a payment leaflet available for you, and you are also able to speak to our Finance Manager who will confirm the fee needed to be paid.

If you are handing in forms over the counter, you as the patient are responsible for paying for it, ven if you have no further need for it upon completion.
 
An insurance company, if they send the documents to us, may forfeit any charges themselves. Regardless however, the invoice for the work will be passed on to them and they are perfectly entitled to claim this cost back from you.
 
If you want more information on how much an insurance form or letter may cost, please feel free to contact us and ask to speak to the Insurances Administrator.

Question 14

Safeguarding - Adults and Children

Accepted Answer

All of us have a duty to safeguard children and adults we think may be a victim of neglect, abuse or cruelty. In Lincolnshire we have several dedicated phone lines for the reporting of concerns: 
Children's safeguarding - 01522 782111 (Monday to Friday, 8am to 6pm)
Adults safeguarding - 01522 782155 (Monday to Friday, 8am to 6pm)
or 01522 782333 (outside office hours)
You do not need to know everything about the situation. You may just be worried or feel that something is not right.
If you believe that a crime has been committed and there is an immediate risk of danger, call the police on 999 or 112.
If there is no immediate danger, call the police on 101.

For more information visit: https://www.lincolnshire.gov.uk/safeguarding/report-concern

Question 15

Named Accountable GP

Accepted Answer

As a part of a new contractual requirement for 2015-2016, all patients registered at a GP practice are to be allocated a named accountable GP.
 
What Does Accountable Mean?
 
The new contract requires the named accountable GP to be responsible for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each of those patients where required, on the patients behalf. However, this does not mean that they will be the only GP or clinician who will provide care.
 
Will GP practices write to patients to inform them of their named GP?
 
No. However, practices are required to inform patients of their named GP at the next appropriate interaction.
 
Can patients choose their own named GP?
 
In the first instance, patients will simply be allocated a named GP. However, if a patient requests a particular GP, reasonable effort will be made to accommodate their preference.
 
Do patients have to see their named GP when they book an appointment?
 
No. Patients can and should feel free to choose to see any GP or nurse in the practice in line with current arrangements. However, if their preferred choice of GP is not available, an alternative will be offered.
 
All patients registered at Sleaford Medical Group have been allocated a named accountable GP.

Question 16

Sensory Impairment

Accepted Answer

British Deaf Association (BDA)
 
A deaf-led British charity that campaigns and advocates for deaf people who use British Sign Language.
 
Telephone: 020 7697 4140
Email: bda@bda.org.uk
 
Deafblind UK
 
A national charity supporting people with sight and hearing loss, enabling them to live the lives they want. If you or someone you know is affected by reduced sight and hearing, Deafblind UK can support and advise.
 
Telephone: 0800 132 320
Email: info@deafblind.org.uk
 
Hearing Link
 
A UK-wide charity, active in England, Scotland, Wales and Northern Ireland for people with any level of hearing loss, their families and friends. Helping people through shared experiences, advice and personal support from people who have been through similar experiences.
 
Telephone: 07526 123255
Email: enquiries@hearinglink.org
 
Lincolnshire Sensory Services
 
Provides specialist information, guidance and support for anyone in Lincolnshire living with sight and/or hearing loss.
 
Telephone: 03333 202667
Email: contact@lincolnshiresensoryservices.org.uk
 
Macular Society
 
A charity for anyone affected by central vision loss. The Society helps people adapt to life with sight loss, regain their confidence and independence and take back control of their lives. The Society is one of the few sight loss charities that actively funds and supports medical research into macular disease.
 
Telephone: 0300 3030 111
Email: help@macularsociety.org
 
Royal National Institute for the Blind (RNIB)
 
A UK charity offering information, support and advice to almost two million people in the UK with sight loss.
 
Telephone: 0303 123 9999
Email: helpline@rnib.org.uk
 
South Lincolnshire Blind Society (SLBS)
 
A major provider of services for blind and partially sighted people and their carers, who live in the Districts of North Kesteven, South Kesteven, Boston Borough and South Holland. Their aim is to work with blind and partially sighted people to provide services so that they may lead fuller, more independent lives.
 
Telephone: 01476 592775
Email: slbs@blind-society.org.uk

Question 17

Practice Complaints Procedure

Accepted Answer

Making a Complaint
 
Most problems can be sorted out quickly and easily, often at the same time they arise with the person concerned and this may be the approach you try first.
 
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. In any event, this should be:
 
Within 12 months of the incident,
Or within 12 months of you becoming aware of the matter
Please provide as much detail as you can.
If you are a registered patient you can complain about your own care. You are unable to complain about someone else’s treatment without their written authority (see below).
 
We are able to provide you with a separate complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else (please ask at reception for this). You can also provide your complaint in your own format providing it covers all the necessary aspects.
 
Send any written complaint to:
Practice Manager, Sleaford Medical Group, 47 Boston Road, Sleaford, Lincolnshire, NG34 7HD
 
What We Do Next
 
We look to settle complaints as soon as possible. We will acknowledge receipt within 3 working days, and aim to have looked into the matter within 28 working days. You may then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue. If the matter is likely to take longer than this we will let you know, and keep you informed as the investigation progresses.
 
When looking into a complaint we attempt to see what happened and why, to see if there is something we can learn from this, and make it possible for you to discuss the issue with those involved if you would like to do so.
 
When the investigations are complete your complaint will be determined and a final response sent to you.
 
The final response letter will include details of the result of your complaint and also your right to escalate the matter further if you remain dissatisfied with the response.
 
Complaining on Behalf of Someone Else
 
We keep to the strict rules of medical and personal confidentiality. If you wish to make a complaint and are not the patient involved, we will require the written consent of the patient to confirm that they are unhappy with their treatment and that we can deal with someone else about it. Please ask at reception for the Complaints Form which contains a suitable authority for the patient to sign to enable the complaint to proceed.
 
Where the patient is incapable of providing consent due to illness or accident it may still be possible to deal with the complaint. Please provide the precise details of the circumstances which prevent this in your covering letter.
 
Please note that we are unable to discuss any issues relating to someone else without their express permission, which must be in writing, unless the circumstances above apply.
 
We may still need to correspond direct with the patient, or may be able to deal direct with the third party; this depends on the wording of the authority provided.
 
If You are Dissatisfied with the Outcome
 
You have the right to approach the Health Service Ombudsman. The contact details are:
 
The Parliamentary and Health Service Ombudsman,
Millbank Tower,
Millbank,
London,
SW1P 4QP
 
Tel: 0345 015 4033
 
Website: www.ombudsman.org.uk

Question 18

Sexual Health

Accepted Answer

Positive Health (Lincolnshire)
 
A Lincoln based charity whose aim is to provide confidential information and support to people infected and affected by HIV and AIDS.
 
Telephone: 01522 513999
Email: admin@positivehealthlincs.com
 
Sexual Health Services (LISH)
 
Confidential and non-judgmental advice, prevention, diagnosis, treatment and health promotion for all aspects of sexual health. Appointments can be booked online. Opening Hours are Monday: Thursday 8.00am – 7.30pm and Friday: 8.00am – 4.30pm.
 
Telephone: 01522 309309
 
Terrence Higgins Trust
 
A charity that campaigns on and provides services relating to HIV and sexual health. In particular, the charity aims to end the transmission of HIV in the UK; to support and empower people living with HIV; to eradicate stigma and discrimination around HIV; and to promote good sexual health (including safe sex).
 
Telephone: 0808 802 1221
Email: info@tht.org.uk
 
Family Planning Association (FPA)
 
Sexual health charity championing people’s right to sexual and reproductive health and wellbeing, through education, information, advocacy and campaigning.
 
Telephone: 0300 123 7123
Email: general@fpa.org.uk

Question 19

Privacy Notice for General Practice Patients

Accepted Answer

How We Use Your Personal Information
 
This fair processing notice explains why your GP Practice – Sleaford Medical Group collects information about you and how that information may be used.
 
Our health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.).

These records help us to provide you with the best possible healthcare.
 
NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure.
 
Records which this GP Practice hold about you may include the following information:
Details about you, such as your address, contact details, date of birth, carer, legal representative, emergency contact details.
Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
Notes and reports about your health
Details about your treatment and care
Results of investigations such as laboratory tests, x-rays etc.
Relevant information from other health professionals, relatives or those who care for you
To ensure you receive the best possible care, your records are used to facilitate the care you receive.
 
Information held about you may be used to help protect the health of the public in general and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the services provided.
 
We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our services
 
Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose.
 
_______________________________________
 
Covid-19 Planning and Research Data
 
This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. This transparency notice supplements our main practice privacy notice.
 
The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England.
 
For more information on how your data is being processed to support vital coronavirus (COVID-19) planning and research, please see our Practice Covid-19 Privacy Notice and the NHS Digital Website.
_______________________________________
 
Population Health Management Programme
 
In the Lincolnshire region a population health management programme has been introduced. The programme will combine de-identified information from GP practices, community service providers, hospitals and other health and care providers to allow a comprehensive picture of health and care needs to be identified and services planned according to need.
 
For more information please the Privacy Notice.

Question 20

What is a Patient Participation Group?

Accepted Answer

The Patient Participation Group, or 'PPG', is a group of patients who volunteer to be the ‘listening voice of the patient’.  We work alongside the practice to support, offer advice and ensure the patient’s voice is heard.

Question 21

Privacy Information

Accepted Answer

Privacy Information Leaflet
 
A privacy notice is a statement that discloses some or all of the ways in which the practice gathers, uses, discloses and manages a patient’s data. It fulfills a legal requirement to protect a patient’s privacy.
 
Why do we need one?
 
To ensure compliance with the General Data Protection Regulation (GDPR), Sleaford Medical Group must ensure that information is provided to patients about how their personal data is processed in a manner which is:
 
     Concise, transparent, intelligible and easily accessible;
     Written in clear and plain language, particularly if addressed to a child; and
     Free of charge
What is the GDPR?
 
The GDPR replaces the Data Protection Directive 95/46/EC and is designed to harmonise data privacy laws across Europe, to protect and empower all EU citizens’ data privacy and to reshape the way in which organisations across the region approach data privacy. The GPDR comes into effect on 25 May 2018.
 
How do we communicate our privacy notice?
 
At Sleaford Medical Group the practice privacy notice is displayed on our website, through signage in the waiting room, and in writing during patient registration (by means of this leaflet). We will:
Inform patients how their data will be used and for what purpose
Allow patients to opt out of sharing their data, should they so wish
What information do we collect about you?
 
We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.
 
How do we use your information?
 
Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information with medical research databases such as the Clinical Practice Research Datalink and QResearch or others when the law allows.
 
Maintaining Confidentiality
 
We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO).
 
Risk Stratification
 
Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including Sleaford Medical Group this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.
 
Invoice Validation
 
Your information may be shared if you have received treatment, to determine which Clinical Commissioning Group (CCG) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.
 
Opt-Outs
 
You have a right to object to your information being shared. Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering a Type 1 opt-out, preventing your information from being shared outside this practice.
 
Accessing Your Records
 
You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information. Furthermore, should you identify any inaccuracies; you have a right to have the inaccurate data corrected.
 
What to Do if You Have Any Questions
 
Should you have any questions about our privacy policy or the information we hold about you, you can:
 
Contact the practice’s data controller via email: swlccg.C83023@nhs.net.
Write to the data controller at Sleaford Medical Group.
Ask to speak to the Practice Manager at Sleaford Medical Group. They are the data controller for the data the Practice holds about their patients.
The Data Protection Officer (DPO) for Sleaford Medical Group SWLCCG.
 
Complaints
 
In the event that you are unhappy with any element of our data-processing methods, you have the right to lodge a complaint with the ICO. For further details, visit ico.org.uk and select ‘Raising a concern’.
 
We regularly review our privacy policy and any updates will be published on our website, in our newsletter and on posters to reflect the changes.

Question 22

What is the purpose of me joining this group?

Accepted Answer

The group allows patients to provide feedback directly to the practice, leading to constructive discussions and improvements to services.  The group’s opinions are listened to, as the people who use the services are the best people to tell us what works and what improvements we could make.

Question 23

Privacy Policy

Accepted Answer

The health and medical information contained within this website is intended solely for the patients of this practice and should never be used as a substitute for seeking advice from your GP.
​
1. Accuracy
Whilst we have made every attempt to ensure the accuracy and validity of all information provided on this website, the practice does not accept responsibility for events arising from the use of the information provided. Advice offered to patients, while being as accurate and complete as possible, should not be used as a substitute for a consultation with the patient’s own doctor.
​
2. Links
All links from this website are provided for information and convenience only. We cannot accept responsibility for sites linked to, or for the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement. This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
​
3. Website Availability
We cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.
​
4. Medical Information on the Internet
If you use the Internet for medical information then please be aware of the following points:
Review more than one site and attempt to obtain a balanced view
Check for the authors’ names and qualifications – anonymous information is less likely to be sourced accurately
Uses sites that are regularly updated
Be aware that advertising might influence the site contents – check for commercial sponsorship
Avoid online consultations and diagnoses
Information sourced from outside the UK might describe treatments not available
here
​
5. Data Collection
We collect information from users who communicate with us via the website, aggregate information on which pages users access or visit, and information volunteered by the viewer (such as survey information and/or site registrations). The information we collect is used to improve the content of our product and the quality of our service.
 
As a data controller, the Company is required to notify the Information Commissioner’s Office that it is processing personal data. The Company is registered in the register of data controllers. Data controllers must renew their notification with the Information Commissioner’s Office on an annual basis. Failure to notify constitutes a criminal offence. Any changes to the register must be notified to the Information Commissioner’s Office within 28 days of taking place. The Designated Officer shall be responsible for notifying and updating the Information Commissioner’s Office.
 
6. Cookies
You can be assured that Sleaford Medical Group does not use cookies to track your activity online.
 
6.1 Sleaford Medical Group does not set first party cookies on this website containing any personal data unless specifically instructed to do so by the user. For example, if a user requests to be remembered on a form then a cookie is set to retain the form data for next time.
 
6.2 The website uses third-party Cookies to collect anonymous traffic data about your use of this website. This information is stored by Google and subject to their privacy policy, which can be viewed here: http://www.google.com/privacy.html. Google Analytics collects information such as pages you visit on this site, the browser and operating system you use and time spent viewing pages. The purpose of this information is to help us improve the site for future visitors.
 
These cookies are not used to track you or your activity but if you do not wish these cookies to be stored on your computer, disable cookies in your browser settings.
 
6.3 You may delete Cookies at any time. See the help in your internet browser to find out how to delete your cookies.
​
Cookies Used
The following cookies are set by Google Analytics:
​
__utma Cookie
A persistent cookie – remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google __utma cookie include: first visit (unique visit), last visit (returning visit).
 
__utmb Cookie & __utmc Cookies
These cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.
 
Because __utmb counts entrance visits, it is a session cookie, and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie __utmc expires. Given__utmc cannot tell if a browser or website session ends. Therefore, if no new page view is recorded in 30 minutes the cookie is expired. This is a standard ‘grace period’ in web analytics. Omniture and WebTrends among many others follow the same procedure.
 
__utmz Cookie
Cookie __utmz monitors the HTTP Referrer and notes where a visitor arrived from, with the referrer siloed into type (Search engine (organic or cpc), direct, social and unaccounted). From the HTTP Referrer the __utmz Cookie also registers, what keyword generated the visit plus geolocation data. This cookie lasts six months.
 
__utmv Cookie
Google __utmv Cookie lasts “forever”. It is a persistent cookie. It is used for segmentation, data experimentation and the __utmv works hand in hand with the __utmz cookie to improve cookie targeting capabilities.
 
The following cookies are set by Sleaford Medical Group:
 
cookieAccepted
Cookie lasts “forever”. Indicates that user has acknowledged the ‘cookie information’ banner and so prevent the banner being shown again.
 
apps
Cookie lasts until the next time the creating form is opened. It is created when user ticks the box to request that form data is retained for next time in the appointments or appointments cancellation forms. Prevents user having to type in all their details again.
 
dList1,dList2,repeatPrescriptions,repeatPrescriptions2
Cookies last until the next time the no-registration version of the prescriptions form is used. Cookies are created at request of user to retain form data for next time. Prevents user having to type in all their details again.
 
userPoll
Cookie lasts 30 days. Records that user poll has been answered so that the poll
is not displayed again.
 
other cookies
Other cookies are used when editing or when logged on to the staff section to enable the editor to function correctly and to assist with retaining state.
​
7. Data Storage
This website uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the website services.
​
8. Disclosure
Sleaford Medical Group may disclose personally identifiable information under special circumstances, such as to comply with the law or when your actions violate the Terms of Service.
​
9. Changes to this Policy
Sleaford Medical Group reserves the right to change this Privacy Policy.

Question 24

Who can join the PPG?

Accepted Answer

Any patient or registered carer of a patient may apply to join the PPG.  The current terms of reference state that there is a maximum of 20 members.  Members are asked to sign a Confidentiality Statement.  If you would like to join the PPG, please fill out the registration form on this page and submit it to us.

Question 25

Where are the meetings held and how often?

Accepted Answer

The meetings are held at the Practice, usually at 5pm.  They last for about 60 minutes.  At present, these meetings are held on a Wednesday and are usually bi-monthly.  
Members are expected to attend as many meetings as possible or send their apologies in advance of the meeting.  
Agendas and minutes are usually circulated by email.

Question 26

SMG's Slavery & Human Trafficking Statement

Accepted Answer

Coming Soon.

Question 27

Will my Doctor see this information?

Accepted Answer

Within the meetings we would not discuss personal matters and primarily focus on discussions around patient experience and updates on patient focused changes that we are planning. 
If your Doctor is involved in the subject for discussion, then they may attend the meeting. The content of the meetings does not form part of your medical record.

Question 28

Will the questions be medical or personal?

Accepted Answer

We will only ask questions relating to the practice and the services we provide. There is no expectation to disclose personal information.

Question 29

Who else will be able to access my contact details?

Accepted Answer

As always, all information you provide to us will be kept safe and secure. They will only be used for the purpose you have provided them for and they will not be shared with anyone else.

Question 30

What if I sign up but then decide that I no longer wish to be involved?

Accepted Answer

If at any time you change your mind and no longer wish to be involved, let us know in writing and we will remove your details from the group members list.

Question 31

What if I can't commit to that number of meetings?

Accepted Answer

The PPG has a Facebook page called 'Sleaford Medical Group Patient Participation Group'.  Via this page, you will find posts that you may comment on and surveys that you could take part in.  Feedback in this way helps us keep in touch with more of our patients.

Question 32

How and when are you likely to contact me?

Accepted Answer

We contact the members mainly for the purposes of organising meetings or to feedback on meeting outcomes, via email. 
We can communicate with you in different ways to suit you such as email or telephone.

Question 33

Can you deliver my prescription and where to?

Accepted Answer

Coming soon.

Question 34

How do I register for online prescriptions?

Accepted Answer

Coming soon.

Question 35

How long does it take for my prescription to be ready?

Accepted Answer

Coming soon.

Question 36

How do I order my prescription?

Accepted Answer

Coming Soon.

Question 37

What are the dispensary opening times?

Accepted Answer

Coming Soon.

Question 38

When can I pick up my medicine?

Accepted Answer

Coming Soon.

Question 39

Why are some of my medications not on my repeat prescription?

Accepted Answer

Coming Soon.

Question 40

How do I contact the dispensary if I have a question?

Accepted Answer

Coming soon...

Question 41

Why do I have to wait so long to get an appointment?

Accepted Answer

Coming Soon.

Question 42

Can I choose the doctor I want to see?

Accepted Answer

Coming Soon.

Question 43

What is an online consultation?

Accepted Answer

Coming Soon.

Question 44

How do I register for online services?

Accepted Answer

Coming Soon.

Question 45

Why are blood appointments only in the morning?

Accepted Answer

Coming Soon.

Question 46

Can I just ask for a blood appointment without being seen?

Accepted Answer

Coming Soon.

Question 47

Who can have a home visit?

Accepted Answer

Coming Soon.

Question 48

How can I register?

Accepted Answer

Coming Soon.

Question 49

How can I find out my NHS number?

Accepted Answer

Coming Soon.

Question 50

Can I get an appointment at the weekend?

Accepted Answer

Coming Soon.

Question 51

Why does the receptionist need to know the problem?

Accepted Answer

Coming Soon.

Addiction

Accessibility Information

Abusive or Aggressive Behaviour

Autism

Chaperone Policy

Carers

Cookie Policy

Dementia

GP Net Earnings

Domestic Abuse

Infection Control Annual Statement

Mental Health

Insurances & Private Fees

Safeguarding - Adults and Children

Named Accountable GP

Sensory Impairment

Practice Complaints Procedure

Sexual Health

Privacy Notice for General Practice Patients

What is a Patient Participation Group?

Privacy Information

What is the purpose of me joining this group?

Privacy Policy

Who can join the PPG?

Where are the meetings held and how often?

SMG's Slavery & Human Trafficking Statement

Will my Doctor see this information?

Will the questions be medical or personal?

Who else will be able to access my contact details?

What if I sign up but then decide that I no longer wish to be involved?

What if I can't commit to that number of meetings?

How and when are you likely to contact me?

Can you deliver my prescription and where to?

How do I register for online prescriptions?

How long does it take for my prescription to be ready?

How do I order my prescription?

What are the dispensary opening times?

When can I pick up my medicine?

Why are some of my medications not on my repeat prescription?

How do I contact the dispensary if I have a question?

Why do I have to wait so long to get an appointment?

Can I choose the doctor I want to see?

What is an online consultation?

How do I register for online services?

Why are blood appointments only in the morning?

Can I just ask for a blood appointment without being seen?

Who can have a home visit?

How can I register?

How can I find out my NHS number?

Can I get an appointment at the weekend?

Why does the receptionist need to know the problem?

Welcome to

Frequently Asked Questions