"My dad had an appointment at the surgery on Wednesday after suffering with the flu. He is not a fan of the doctors but felt he had to attend and he states he had nothing but a positive and pleasant experience. The doctor he saw was straight to the point, quick and thorough with his assessment. Super."
Other Appointment Types
We offer a variety of health checks.
NHS Health Checks is a local service offered for those aged 40years and over who meet the specification. You would be recalled for this where eligible.
Health checks are also available upon request for the following; those aged over 75 years, carers and newly registered patients. Please contact Reception to arrange these.
Child Health Checks, are organised by our health visitor. They will be able to give more details at the appropriate time.
This service is available to Sleaford Medical Group registered patients.
Each of the Care/Nursing homes in the local area has a designated registered practice. If you or your loved one is looking to reside in one of the local Care Homes, with a plan to reside there for longer than 4 weeks, you will be asked to re-register to the home’s designated practice.
The designated practice for the home is responsible for the provision of care to the residents, for our practice, this includes a weekly ward round and the support of our Practice Care Coordination team.
As is usual practice, requests for visits are often made by the Care Home staff on behalf of the patients. If the designated practice would be of impact on your decision to reside in the home, and in the interests of clarity, please see below the details of the Care Homes for which Sleaford Medical Group are the designated practice;
· Ashdene Care Home
· Glenholme Holdingham Grange
· Oakdene Care Home
If you are registered with the practice, and are planning to reside at a local care home for less than 4 weeks, the practice will consider requests received for home visits providing the address remains within our locality catchment area.
Family Planning & Pregnancy
Appointments can be made to see any Doctor for family planning advice during normal surgery times. We provide a range of family planning options including the contraceptive pill, coils and implants.
The GPs work with the Midwives to look after women before and after the birth.
This service is available to Sleaford Medical Group registered patients.
Some Minor Surgery procedures are available at the practice. The surgery will contact you to arrange an appointment following your initial consultation.
This service is available to Sleaford Medical Group registered patients.
Some medical services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
Medicals for pre-employment, sports and driving requirements (HGV, PSV etc)
Insurance claim form
Prescriptions for taking medication abroad
Private sick notes
To request these you will need to submit your request to the practice via the over the counter request form, which you can find in our medical forms section.
We offer a travel advice and immunisation service.
If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend at least 8 weeks) before your journey.
You may need more than one appointment, so the earlier you contact us the easier it will be to accommodate additional appointments. Some vaccinations take time to work and having them too close together may not give you the full protection.
You can download the form from our Medical Forms section or from our Reception front desk. It is your responsibility to make an appointment when you hand in your travel form.
The practice is also a registered yellow fever centre, this particular service is open to patients that are not registered with the practice, but will incur a fee.
"Brilliant. I had a blood test this morning and everyone was excellent. I think SMG is a brilliant surgery. Thank you."
Planning Ahead, End of Life Care & Bereavement
You may be looking to plan ahead for the future, be in a situation where you or someone you care for is nearing the end of their life, or may have suffered a recent bereavement. As a practice we are here to help.
Please follow the link below to go to our End of Life and Bereavement page, in which we aim to provide clarity on the options available such as Lasting Power of Attorney and Organ Donation.
Alongside this, we point towards local and national organisations who provide vital services. You may also find our ‘Wellbeing Centre’ of benefit, which is at the bottom of this page.
"Amazing doctor, have never felt so much at ease with a GP. Was able to talk to him and get things off my chest. Felt like a weight was lifted when I came out."
Please use this centre as a directory of organisations, both local and national, who we direct our patients to. They are sorted A-Z for ease of reference, you can also use the magnifying glass symbol to search the section.
Accessibility InformationAccessible Information Standard The accessible information standard applies to people who use a service and have information or communication needs because of a; Disability Impairment Sensory Loss It covers the needs of people who are deaf/blind, deafblind or those with a learning disability. This includes interpretation or translation for people whose first language is British Sign Language. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know. Website Accessibility Information If you: Have problems seeing the screen Find it difficult to use the mouse or keyboard Need help with language or reading websites Then we ask that you click on the link below to download our guide that may be of help.
Abusive or Aggressive BehaviourAs a practice, we have a Zero Tolerance Policy to abusive or aggressive behaviour. As an employer we have a duty of care for the health and safety of all our staff. They come to work to care for others and it is important for all members of the public and our staff to be treated with courtesy and respect. The practice will not tolerate aggressive or violent behaviour towards our staff or members of the public. Anyone giving verbal abuse to members of staff or other patients will be sent a letter from the Practice Manager advising that this behaviour will not be tolerated and may result in being removed from the practice list.
GP Net EarningsNHS England requires that the net earnings of doctors engaged in the practice is publicised, and the requirement disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice. All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Sleaford Medical Group, in the financial year 2021/2022, was £103,929 before tax and national insurance. This is for: 3 Full Time GPs 4 Part Time GPs 1 Locum Employed For More Than Six Months
Infection Control Annual StatementThis annual statement is generated each year in January in accordance with the requirements of The Health and Social Care Act 2008 Code of Practice on the prevention and control of infections and related guidance. It summarises: · Any infection transmission incidents and any action taken (these will have been reported in accordance with our Significant Event procedure) · Details of any infection control audits undertaken, and actions undertaken · Details of any risk assessments undertaken for prevention and control of infection · Details of staff training · Any review and update of policies, procedures, and guidelines Please see below the practice's annual statement for 2023.
Insurances & Private FeesSometimes you may need the Doctor to complete something which is not covered by the NHS, which is considered a private request and so may incur a fee. Requests which may fall under this category include but are not limited to the following: ‘To whom It May Concern’ letters informing about your ill-health or condition for non-employment purposes Travel ‘Fit to Fly’ or holiday cancellation forms Insurance supporting letters (eg. Life Insurance) DVLA supporting letters and DLA applications For more clarification on what constitutes a private request, the information on the British Medical Association website may be useful. What do I need to do? If you are the holder of the form, simply bring it to reception at the surgery for the attention of the Insurances Administrator. You’ll be asked to complete a short form outlining exactly what you require from the Doctor, and to confirm that you’re aware of the cost that may be incurred. If the insurance company or an outside body has the relevant forms, they’ll usually send them to us directly to be completed. In this instance, you’ll need to make sure you’ve signed the relevant documents to give us consent to give the company your information. You are perfectly allowed to view any reports which are written about you before they are sent to the company if you so wish. You must log this request with either the company or us at reception, and you’ll have 21 days from the completion of the report with which to view it. What fees will I have to pay? The fees vary depending on the type of document you need completing. If you come into the surgery there will be a payment leaflet available for you, and you are also able to speak to our Finance Manager who will confirm the fee needed to be paid. If you are handing in forms over the counter, you as the patient are responsible for paying for it, ven if you have no further need for it upon completion. An insurance company, if they send the documents to us, may forfeit any charges themselves. Regardless however, the invoice for the work will be passed on to them and they are perfectly entitled to claim this cost back from you. If you want more information on how much an insurance form or letter may cost, please feel free to contact us and ask to speak to the Insurances Administrator.
Named Accountable GPAs a part of a new contractual requirement for 2015-2016, all patients registered at a GP practice are to be allocated a named accountable GP. What Does Accountable Mean? The new contract requires the named accountable GP to be responsible for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each of those patients where required, on the patients behalf. However, this does not mean that they will be the only GP or clinician who will provide care. Will GP practices write to patients to inform them of their named GP? No. However, practices are required to inform patients of their named GP at the next appropriate interaction. Can patients choose their own named GP? In the first instance, patients will simply be allocated a named GP. However, if a patient requests a particular GP, reasonable effort will be made to accommodate their preference. Do patients have to see their named GP when they book an appointment? No. Patients can and should feel free to choose to see any GP or nurse in the practice in line with current arrangements. However, if their preferred choice of GP is not available, an alternative will be offered. All patients registered at Sleaford Medical Group have been allocated a named accountable GP.
Practice Complaints ProcedureMaking a Complaint Most problems can be sorted out quickly and easily, often at the same time they arise with the person concerned and this may be the approach you try first. Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. In any event, this should be: Within 12 months of the incident, Or within 12 months of you becoming aware of the matter Please provide as much detail as you can. If you are a registered patient you can complain about your own care. You are unable to complain about someone else’s treatment without their written authority (see below). We are able to provide you with a separate complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else (please ask at reception for this). You can also provide your complaint in your own format providing it covers all the necessary aspects. Send any written complaint to: Practice Manager, Sleaford Medical Group, 47 Boston Road, Sleaford, Lincolnshire, NG34 7HD What We Do Next We look to settle complaints as soon as possible. We will acknowledge receipt within 3 working days, and aim to have looked into the matter within 21 working days. You may then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue. If the matter is likely to take longer than this we will let you know, and keep you informed as the investigation progresses. When looking into a complaint we attempt to see what happened and why, to see if there is something we can learn from this, and make it possible for you to discuss the issue with those involved if you would like to do so. When the investigations are complete your complaint will be determined and a final response sent to you. The final response letter will include details of the result of your complaint and also your right to escalate the matter further if you remain dissatisfied with the response. Complaining on Behalf of Someone Else We keep to the strict rules of medical and personal confidentiality. If you wish to make a complaint and are not the patient involved, we will require the written consent of the patient to confirm that they are unhappy with their treatment and that we can deal with someone else about it.Please ask at reception for the Complaints Form which contains a suitable authority for the patient to sign to enable the complaint to proceed. Where the patient is incapable of providing consent due to illness or accident it may still be possible to deal with the complaint. Please provide the precise details of the circumstances which prevent this in your covering letter. Please note that we are unable to discuss any issues relating to someone else without their express permission, which must be in writing, unless the circumstances above apply. We may still need to correspond direct with the patient, or may be able to deal direct with the third party; this depends on the wording of the authority provided. If You are Dissatisfied with the Outcome You have the right to approach the Health Service Ombudsman. The contact details are: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP Tel: 0345 015 4033 Website: www.ombudsman.org.uk NHS Complaints Advocacy Service POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint. Website: http://www.pohwer.net Telephone: 0300 456 2370 Email: email@example.com
Privacy Notice for General Practice PatientsHow We Use Your Personal Information This fair processing notice explains why your GP Practice – Sleaford Medical Group collects information about you and how that information may be used. Our health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records help us to provide you with the best possible healthcare. NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which this GP Practice hold about you may include the following information: Details about you, such as your address, contact details, date of birth, carer, legal representative, emergency contact details. Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc. Notes and reports about your health Details about your treatment and care Results of investigations such as laboratory tests, x-rays etc. Relevant information from other health professionals, relatives or those who care for you To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public in general and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the services provided. We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our services Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose. _______________________________________ Covid-19 Planning and Research Data This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. This transparency notice supplements our main practice privacy notice. The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England. For more information on how your data is being processed to support vital coronavirus (COVID-19) planning and research, please see our Practice Covid-19 Privacy Notice and the NHS Digital Website. _______________________________________ Population Health Management Programme In the Lincolnshire region a population health management programme has been introduced. The programme will combine de-identified information from GP practices, community service providers, hospitals and other health and care providers to allow a comprehensive picture of health and care needs to be identified and services planned according to need. For more information please the Privacy Notice.
SMG's Slavery & Human Trafficking StatementComing Soon.
Looking for Something Else?
We value your care and want you to have the best medical experience, and therefore provide you with the answers to your questions. However, before you contact the Practice, please check out our Frequently Asked Questions (FAQs) page to see if your question has already been answered.
How to Use This Page
Here you will find information about the different services that we provide at the Practice. This includes other appointment types that are available for our patients, a link to our end of life care & bereavement page and some details regarding our private work.
The Wellbeing Centre can be used as a directory that will link you to external services. These are sorted via their subject e.g Carers, Dementia and Addiction.