Coronavirus – 20.03

Following on from previous articles, the practice is continuing to take steps to minimise the risk posed to vulnerable patients and staff alike, in line with NHS guidelines. Please note the following;

  1. Any queries with regards to Coronavirus, please go to nhs.111 online at; https://111.nhs.uk/service/COVID-19/ or via phone before contacting the surgery

  2. ‘Ask my GP’ system is now in place, which allows queries to be submitted to practice staff in text format which will be directed to an appropriate clinician to review, respond to and action. You can access this service via the home page of our website, alternatively if you have any problems accessing this service please discuss this with a member of our reception team via the main number on 01529 303301.

  3. Social distancing of 2 metres between people must be adhered to within the practice where possible

  4. At this point in time all pre-booked appointments are being converted to telephone appointments where possible, if the appointment is to be changed or cancelled you will be notified of this. If however anyone has concerns please contact the reception team to discuss this, so an alternative appointment type or cancellation can be discussed.  

As highlighted in past articles, the practice is still upholding the following;

  1. The provision of online service appointments is temporarily suspended, to ensure that all appointment requests are triaged via the Reception team and patients are navigated to the most appropriate clinician/service

  2. We request that all patients attending the surgery are accompanied by a maximum of one person, to minimise the amount of people in the waiting area

  3. The practice has provided personal protective equipment to all front line staff, including those on the front desk and dispensary windows

  4. The Reception team will continue to ask your presenting condition/symptoms in order to ascertain both the appropriate clinician/service alongside gauging the risk of Coronavirus. It is in your best interest to provide the correct necessary information at the point of booking (including when submitting a request via Ask my GP), failure to do so may result in an unnecessary delay or cancellation of your appointment.

  5. The dispensary window is open between 9am and 11am and 3pm and 5pm for the picking up of medication

  6. All medication orders can be posted in the white post-box or online

  7. The dispensary query and repeats phone line is open 8.30am to 5pm daily (Mon-Fri)

  8. Any medication queries can be made via email to SWLCCG.C83023@nhs.net

We thank you for your help at this difficult time and will continue to keep you up to date with the situation going forward, via our Facebook page and website, including any further changes we may make to minimise the risk of spread of the virus.

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