Friends and Family test - Results 2024-25

All organisations that provide NHS services gather feedback in the format of the 'Friends and Family test', contributing to national data figures. Sleaford Medical Group is no different to this, and we gather our patient's feedback in both paper and digital formats.

If you have been into the practice you may have seen the posters around the waiting room promoting friends and family test. For the tech savvy among us, you may have scanned the QR code linking directly to our online form.

The Friends and Family test is based around the following question;

Whilst gathering feedback from users of the service is very important, acting upon it is even more so. Over the last financial year there have been changes to improve patient experience, led by and supported by patient feedback. These include;

• launching of SystmConnect - removing the need for a separate login and password

• an increased presence on social media

• continued improvements in how we use our IT systems to promote patient experience; such as setting up patient check in for enhanced access/hub appointments and increased use of patient invitation sms links

• the employment of 2 Salaried GPs, to increase our clinical capacity, and promote continuity of care

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It's important to share with our patients our feedback figures for this last year, taken directly from our friends and family test data. See these below:

April 2024

Very Good	373
Good	85
Neither good nor poor	23
Poor	15
Very Poor	17
Don't Know	3
Total - Positive	89%
Total - Neither/Don't Know	5%
Total - Negative	6%

May 2024

Very Good	415
Good	100
Neither good nor poor	18
Poor	24
Very Poor	26
Don't Know	0
Total - Positive	88%
Total - Neither/Don't Know	3%
Total - Negative	9%

June 2024

Very Good	453
Good	101
Neither good nor poor	27
Poor	20
Very Poor	38
Don't Know	3
Total - Positive	86%
Total - Neither/Don't Know	5%
Total - Negative	9%

July 2024

Very Good	448
Good	105
Neither good nor poor	28
Poor	30
Very Poor	26
Don't Know	1
Total - Positive	87%
Total - Neither/Don't Know	5%
Total - Negative	9%

August 2024

Very Good	397
Good	72
Neither good nor poor	22
Poor	28
Very Poor	43
Don't Know	1
Total - Positive	83%
Total - Neither/Don't Know	4%
Total - Negative	13%

September 2024

Very Good	447
Good	95
Neither good nor poor	22
Poor	17
Very Poor	22
Don't Know	6
Total - Positive	89%
Total - Neither/Don't Know	5%
Total - Negative	6%

October 2024

Very Good	525
Good	123
Neither good nor poor	24
Poor	10
Very Poor	12
Don't Know	0
Total - Positive	93%
Total - Neither/Don't Know	3%
Total - Negative	3%

November 2024

Very Good	411
Good	79
Neither good nor poor	21
Poor	7
Very Poor	18
Don't Know	7
Total - Positive	90%
Total - Neither/Don't Know	5%
Total - Negative	5%

December 2024

Very Good	111
Good	34
Neither good nor poor	17
Poor	12
Very Poor	11
Don't Know	5
Total - Positive	76%
Total - Neither/Don't Know	12%
Total - Negative	12%

January 2025

Very Good	105
Good	47
Neither good nor poor	17
Poor	8
Very Poor	20
Don't Know	4
Total - Positive	76%
Total - Neither/Don't Know	10%
Total - Negative	14%

February 2025

Very Good	85
Good	45
Neither good nor poor	17
Poor	5
Very Poor	15
Don't Know	3
Total - Positive	76%
Total - Neither/Don't Know	12%
Total - Negative	12%

March 2025

Very Good	54
Good	33
Neither good nor poor	14
Poor	7
Very Poor	25
Don't Know	4
Total - Positive	64%
Total - Neither/Don't Know	13%
Total - Negative	23%