Friends and Family test - Results 2023-24

All organisations that provide NHS services gather feedback in the format of the 'Friends and Family test', contributing to national data figures. Sleaford Medical Group is no different to this, and we gather our patient's feedback in both paper and digital formats. If you've visited the practice recently, you may have seen them by our signing in screens. Alternatively, for the tech savvy among us, you may have found feeding back easier via our automatic sms prompts received after an appointment with us, or via the QR code on practice posters - both leading directly to our online form.

The Friends and Family test is based around the following question;

Whilst gathering feedback from users of the service is very important, acting upon it is even more so. Over the last financial year there have been changes to improve patient experience, led by and supported by patient feedback. These include; launching the askmyGP option buttons and longer opening times, changing the phone system to enable the 'call back' function and making feeding back to us easier than ever, with the introduction of the friends and family test online form, including translated formats.

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It's important to share with our patients our feedback figures for this last year, taken directly from our friends and family test data. See these below:

April 2023

Very Good	416
Good	63
Neither good nor poor	19
Poor	15
Very Poor	13
Don't Know	0
Total - Positive	91%
Total - Neither/Don't Know	4%
Total - Negative	5%

May 2023

Very Good	50
Good	11
Neither good nor poor	2
Poor	1
Very Poor	9
Don't Know	0
Total - Positive	84%
Total - Neither/Don't Know	3%
Total - Negative	14%

June 2023

Very Good	424
Good	95
Neither good nor poor	15
Poor	11
Very Poor	19
Don't Know	2
Total - Positive	92%
Total - Neither/Don't Know	3%
Total - Negative	5%

July 2023

Very Good	442
Good	103
Neither good nor poor	15
Poor	19
Very Poor	13
Don't Know	1
Total - Positive	92%
Total - Neither/Don't Know	3%
Total - Negative	5%

August 2023

Very Good	544
Good	86
Neither good nor poor	19
Poor	9
Very Poor	13
Don't Know	4
Total - Positive	93%
Total - Neither/Don't Know	3%
Total - Negative	4%

September 2023

Very Good	536
Good	119
Neither good nor poor	20
Poor	12
Very Poor	15
Don't Know	2
Total - Positive	93%
Total - Neither/Don't Know	3%
Total - Negative	4%

October 2023

Very Good	539
Good	92
Neither good nor poor	15
Poor	9
Very Poor	10
Don't Know	4
Total - Positive	94%
Total - Neither/Don't Know	3%
Total - Negative	3%

November 2023

Very Good	634
Good	123
Neither good nor poor	23
Poor	11
Very Poor	30
Don't Know	2
Total - Positive	92%
Total - Neither/Don't Know	3%
Total - Negative	5%

December 2023

Very Good	471
Good	93
Neither good nor poor	17
Poor	10
Very Poor	9
Don't Know	1
Total - Positive	94%
Total - Neither/Don't Know	3%
Total - Negative	3%

January 2024

Very Good	710
Good	130
Neither good nor poor	20
Poor	11
Very Poor	18
Don't Know	6
Total - Positive	94%
Total - Neither/Don't Know	3%
Total - Negative	3%

February 2024

Very Good	522
Good	113
Neither good nor poor	16
Poor	8
Very Poor	14
Don't Know	1
Total - Positive	94%
Total - Neither/Don't Know	3%
Total - Negative	3%

March 2024

Very Good	484
Good	83
Neither good nor poor	25
Poor	21
Very Poor	24
Don't Know	1
Total - Positive	89%
Total - Neither/Don't Know	4%
Total - Negative	7%